FAQ
Customer service
1. Who do I contact if I have a question about my subscription?
2. Where can I find my subscription number?
3. Can I access my online subscription from more than one computer?
4. I’ve forgotten my password or username.
Subscription
5. What is included in my subscription to www.ssamarkets.com?
6. What are the current subscription rates?
7. How can I pay for my subscription?
8. What will appear on my credit card statement for my subscription?
9. When will my subscription start and finish?
10. How is a free trial different from a subscription?
11. How do I confirm my expiry date?
12. Will I be reminded before my subscription expires?
Security
13. Is your online payment facility secure?
14. Will you store my credit card information?
Free Trials
15. How do I apply for a free trial?
Privacy
16. What terms and conditions apply to my use of the service?
17. What precaustions are taken to secure my privacy?
Email news alerts
18. What are e-mail newsletters? How do I subscribe to the e-mail newsletters?
19. How do I unsubscribe from the e-mail newsletters?
20. Why have I stopped receiving the e-mail newsletters?
Editorial
21. Who should I contact if I have a question about this publication?
Customer Service
1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us using the details below:
Customer Services
Euromoney Institutional Investor plc
PO Box 18083
London
EC4V 5JS
United Kingdom
Customerservices@euromoneyplc.com
Telephone: +44 (0)20 7779 8610
Fax +44 (0)20 7779 8602
Please be sure to include your name and subscription number and magazine title to allow us to quickly retrieve your subscription details.
2. Where can I find my subscription number?
Your subscription number can also be found on your invoice and receipt. It will start with MSA/000...
3. Can I access my online subscription from more than one computer?
The level of access is dependent on your contract with SSA Markets. Your access is restricted to either a single fixed machine or to a specified number of machines. Some organisations use IP access, with no need for a username/password combination. For more information on such corporate group access, please contact Mark Lilley +44 (0)20 7779 8820 or at mlilley@ssamarkets.com.
4. I’ve forgotten my password or username.
Please contact Customer Services, quoting your subscription number and the full name of the subscriber. For your security the login details will only be sent to the registered email address.
Subscription
5. What is included in my subscription?
A subscription to SSA Markets allows unlimited access to ssamarkets.com for the duration of your subscription. It provides full access to all news stories, market calendar, market data. You can also sign up to receive daily email newsletters and breaking news alerts.
6. What are the current subscription rates?
Subscription rates are based on multi-user deals. Please contact Mark Lilley on +44 20 7779 8820 or mlilley@ssamarkets.com for more information.
7. How can I pay for my subscription?
You may pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice to be sent to your company. The invoice will state payment options, including details of cheque and bank transfers.
8. What will appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference - "EUROMONEY ONLINE TRAN LONDON". Otherwise it will show - "Euromoney Inst.Investor PLC London UK". For payments made through an Agency please contact the Agency directly.
9. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services .
10. How is a free trial different from a subscription?
When you register for a free trial , you receive the same access (minus the PDF functionality) as an SSA Markets subscriber, but for a limited period. Only one free trial per person is permitted. To upgrade to a full subscription, please contact Mark Lilley on +44 (0)20 7779 8820 or at mlilley@ssamarkets.com.
11. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment was processed. Alternatively, please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this.
12. Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal.
Security
13. Is your online payment facility secure?
Our credit card payments are handled by our payment department, Datacash, which uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com
We do not store your full credit card information. The last four digits are retained temporarily as a reference only.
Free Trials
15. How do I apply for a free trial?
Please click here and follow the instructions or contact Mark Lilley on +44 (0)20 7779 8820 or at mlilley@ssamarkets.com.
You are entitled to one free trial per person.
17. What terms and conditions apply to my use of the service?
Please click here to read our terms and conditions.
Privacy
18. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc is committed to your privacy. Please click here to read our privacy policy.
Email news alerts
19. What are e-mail newsletters? How do I subscribe to the e-mail newsletters?
SSA Markets' specialist editorial team posts stories, features and analysis throughout the day. As a subscriber ot trialist you will receive a daily bulletin of the latest headlines from SSA Markets as a convenient round-up of the days' news.
If you would like to change your email settings to start receiving these emails please contact:
Customer services
email: customerservices@euromoneyplc.com
telephone: +44 (0)20 7779 8610
20. How do I unsubscribe from the e-mail newsletters?
If you would like to change your email settings to stop receiving these email newsletters please contact:
Customer services
email: customerservices@euromoneyplc.com
telephone: +44 (0)20 7779 8610
21. Why have I stopped receiving the e-mail newsletters?
Some newsletters are stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through or alter your email account settings to allow ems.euromoneyplc.com in your 'whitelist' or 'safe senders' list. Your IT department may need to assist you with this.
If this is not the case, please contact Customer Services or mlilley@ssamarkets.com, and we can look into this matter and check when the last newsletter was sent out. We will also double-check your email address is on the newsletter distribution list.
Editorial
25. Who should I contact if I have a question about this publication?
We welcome comments from our readers - please contact us at info@ssamarkets.com.
